SHIPPING OPTIONS*:
We ship worldwide from Riga Latvia.
Shipping times
Within the EU - 7-10 days by air;
Outside the EU - 12-16 days.
We also offer expedited Parcel Force delivery (3-5 days), contact us and we will make a quote for you.

We will use your Etsy address as shipping address, please make sure it is correct.

* Delayed shipping
If you don't receive your dress within 30 days, please write to us and we will start the investigation process with our post office.

FAQ

FABRICS

Q How to choose a fabric for the dress?

We exhibit dresses we made previously, so sometimes we don't have exactly the same fabric as on the photo. However we will send you several samples of similar fabrics to choose from. We choose the best fabrics from Italy, Japan and UK.

Q Can you reduce the price if I would like to make a dress using my own fabric?

Yes, we can. Please write us and we will reduce the price and create a special listing for you. However it will take longer and you need to pay for the shipping of the fabric to Russia.

MEASUREMENTS

Q How to take measurements correctly?

We will send you a very detailed leaflet with photos and pictures explaining how to take measurements. You can always write to us if you have any questions about this process.
We also need 2 photos of you in fitted clothes front and side. We need them to double check the measurements you send us.

PROCESS

Q How long will it take to make a dress?

We do all we can to start working on your dress as soon as we receive full information from you (measurements and photos). But we can start working on your dress оn any date within 2.5 weeks, as we have previous orders that need to be fulfilled. Please don't worry if we will ask you several questions about the fit or your measurements 10 days after you place an order.
It usually takes up to 2.5 - 3 weeks to make the dress.

PLUS SIZES

Q Do you make plus size dresses?

Yes, we make plus size dresses. Please reach out with the information about the style and your size and we will confirm the price.



BLOGS

Q Do you give dresses for a giveaway in blogs?

Yes, we do, please write us a letter and we will answer you shortly.

WHOLESALE

Q Do you offer wholesale?

Yes we do. Please write us and we will give you the quotes.

MRS POMERANZ PRIVACY POLICY

Mrs Pomeranz is committed to delivering the best experience for our customers. This Privacy Policy explains how we collect and use your personal information.

What information do we collect about you?

We collect information about you when you register with us online, place an order for products or services online.

How will we use the information about you?

We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to e-mail you about products and services we think may be of interest to you.

We will never share your personal information with anyone for marketing purposes.

Marketing

If you have consented to receive marketing we will send you information about products, services and opportunities which might interest you.

You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Please see Etsy policy about using the cookies.

This privacy policy was last updated on the 5th of April 2022.

Thank you!